Refund policy

Last updated: September 10, 2026

30-day return and exchange requests

You may request a return or exchange within 30 days of receiving your item. Contact our jewelry team with your order number before sending it back so we can provide the return instructions and address.

Standard and engraved jewelry

Standard made-to-order items are eligible under this policy. Engraved items may also be returned; a US$40 polishing fee applies per engraved item returned for a non-quality reason. Items returned for a non-quality reason must not be damaged; minor surface scratches from normal inspection are not treated as damage.

Non-quality returns and fees

For an eligible non-quality refund, the return handling fee is 10% of the amount paid, capped at US$300. If an included IGI certificate is not returned, a US$100 certificate replacement fee applies. Please return the certificate with your jewelry.

For non-quality returns or exchanges, you are responsible for the return shipping costs and related duties or taxes. We cover the outbound replacement shipment, including its shipping costs, duties and taxes.

Quality problems

If your item has a quality problem, contact us with your order number and photographs or videos of the issue. We cover all costs for a quality-related return, including shipping, duties and taxes. The non-quality return handling and engraving polishing fees do not apply to a quality-related return. We will help arrange the appropriate resolution.

Fully bespoke designs

Pieces made exclusively to your individually approved design cannot be returned or exchanged for non-quality reasons. Quality problems remain covered. The order type will be confirmed before payment.

Cancel within 24 hours

You may cancel your order within 24 hours after payment by contacting us with your order number. After 24 hours, contact us to check the production status and available options; cancellation is not guaranteed.

How to request help

Message our jewelry team on WhatsApp at +86 189 2377 2419. Include your order number and whether you need a return, exchange or cancellation. We will confirm the applicable instructions and any deductions before processing your request.

This policy does not limit any mandatory consumer rights under applicable law. Where those rights differ from this policy, the applicable law takes precedence.